CLIENT ASSESSMENT
Client Assessment Report Conducted for: Radlinx Group LTD
January, 2004
Overview and purpose
Triton communications is an independent corporate communications and consulting firm contracted by The Radlinx Group to conduct a comprehensive survey of its clients. The Radlinx Group is an Irving, Texas bases firm specializing in off-site teleradiology systems for hospitals, medical groups and radiologists practicing on the solo basis. The Radlinx Group designs, installs, staffs and manages systems that allow its clients to send diagnostic images such as x-rays, CT scans and other images to off-site radiologist for interpretation. The Radlinx Group's clients use the firm's service to send images to off-site radiologists during night, weekend, or daytime hours.
The Client Assessment Survey was intended to determine how well The Radlinx Group was fulfilling its mission to provide its clients with high-quality, cost-effective and reliable off-site radiology services.
Methodology
Triton Communication mailed or faxed the Client Assessment Survey to 65 hospitals, medical groups, or solo physicians using The Radlinx Group's off-site teleradiology services in January, 2004. Radlinx Group clients were asked to rate the firm's service in a variety of areas, using the following scale:
- A = Excellent
- B = Good
- C = Average
- D = Unsatisfactory
Thirty-four completed surveys were received through the month of January, 2004, for a response rate of 52%.
Questions asked and responses received:
Rate the Radlinx Group's overall service
| Excellent | 41% | |
| Good | 47% | |
| Fair | 12% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group cost of providing services
| Excellent | 44% | |
| Good | 56% | |
| Fair | 0% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on issue resolution
| Excellent | 65% | |
| Good | 35% | |
| Fair | 0% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on study turnaround time
| Excellent | 44% | |
| Good | 38% | |
| Fair | 18% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on the accuracy of physician interpretations
| Excellent | 56% | |
| Good | 38% | |
| Fair | 6% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on speed of study transmission
| Excellent | 50% | |
| Good | 50% | |
| Fair | 0% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on scheduling
| Excellent | 50% | |
| Good | 38% | |
| Fair | 12% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on hours of coverage
| Excellent | 68% | |
| Good | 32% | |
| Fair | 0% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group on level of client communication
| Excellent | 56% | |
| Good | 44% | |
| Fair | 0% | |
| Unsatisfactory | 0% |
Rate The Radlinx Group's teleradiologists relations with on-site radiologists
| Excellent | 58% | |
| Good | 15% | |
| Fair | 15% | |
| Unsatisfactory | 12% |
Rate The Radlinx Group's teleradiologists relations with Radiology Department
| Excellent | 50% | |
| Good | 38% | |
| Fair | 6% | |
| Unsatisfactory | 6% |
Rate The Radlinx Group's teleradiologists relations with Emergency Department
| Excellent | 32% | |
| Good | 62% | |
| Fair | 6% | |
| Unsatisfactory | 0% |
| WOULD YOU RECOMMEND THE RADLINX GROUP TO YOUR PEERS | |
| YES 94% | N/A 6% |